Custom Ticket Statuses - Ticket Status vs Status Category shown in views
We would prefer to see the ability to determine whether the Ticket Status or the Status Category will be shown in the Agent view.
We have created several custom Open statuses in our system, with the hopes of giving our consumers a greater ability to track their request from within the portal. (ex. "Support Review", "Open - Assigned"). However, all that we want our Agents to see is the status category itself (ie. "Open")
Once you activate Custom Ticket Statuses, all views then display the full Ticket Status name by default, and there is no option to adjust this within the view.
Our suggestion/request would be to incorporate a selection option within the view config, so that we can determine what we want visible to agents (Status Category or Ticket Status) for that particular view.
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