Delete Closed tickets?

5 Commentaires

  • Jahn Bronilla
    Community Moderator

    While there is no easy way of deleting closed tickets. This article might help you in deleting those https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets-  

    0
  • Mary O'Neill
    Zendesk Product Manager

    Hi Lindsey Spink and Jahn Bronilla,

    Thanks for reaching out!

    I am a Product Manager here at Zendesk working on deletion features. It would be great to follow up with you about your requirements for this feature, if it's ok I'll reach out via email and can set something up to discuss further?

    Best,
    Mary

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  • Milena Rusanova

    Hi Mary O'Neill

    Deletion of closed/archived tickets is also a major topic for my company.

    Could you please contact me as well to discuss further on this topic?

    Thank you and best regards,

    Milena

    1
  • Lindsey Spink

    Hi Mary O'Neill

    That would be great, feel free to reach out anytime. I'd love to follow up on this!

    All the best,

    Lindsey

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  • Oliver Tietze

    Please implement it, there is NO reason to exclude it, especially as the new interface now dynamically shows the available optione (Edit, Delete...) to select from, and for Closed Tickets this could easily be "only Delete"...

    Oliver

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