Delete Closed tickets?
I'm looking for the ability to easily delete multiple closed tickets to comply with our user privacy guidelines. I've seen multiple posts asking for this feature to be implemented but no new update on when to expect this feature to be added.
This is quite an important subject and deleting tickets one by one is not a good solution, nor is paying for a different app when I already pay to use this service.
While there is no easy way of deleting closed tickets. This article might help you in deleting those https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets-
Hi Lindsey Spink and Jahn Bronilla,
Thanks for reaching out!
I am a Product Manager here at Zendesk working on deletion features. It would be great to follow up with you about your requirements for this feature, if it's ok I'll reach out via email and can set something up to discuss further?
Hi Mary O'Neill,
Deletion of closed/archived tickets is also a major topic for my company.
Could you please contact me as well to discuss further on this topic?
Thank you and best regards,
Hi Mary O'Neill
That would be great, feel free to reach out anytime. I'd love to follow up on this!
All the best,
Please implement it, there is NO reason to exclude it, especially as the new interface now dynamically shows the available optione (Edit, Delete...) to select from, and for Closed Tickets this could easily be "only Delete"...
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