Scenario

An agent updates a ticket that already has tags. The agent applies a few unrelated macros in order to borrow some phrasing, but does not want to attribute the associated tags, so the agent must go about removing the newly added tags.

Problem 

The tag field is now populated with tons of tags, some of them legit, and others irrelevant, and it's not easy to identify which tags need to be removed before the agent submits the ticket (Pending/Solved etc)

Here are a few ideas that would help...

1. Add a way to easily identify which tags were added in the current session vs. which tags were already there. This could be greying out the tags that were applied by the last ticket update, so that the newly added tags stand out.

2: Provide an option to remove the tags that were added after the most recent ticket update/submission. This could be a button in the workspace or an action in the macro menu.