Product feedback: access to suspended tickets


4 Commentaires

  • Commentaire officiel
    Alina Wright
    Zendesk Product Manager

    Hi everyone, thanks for the continued feedback on this. We're working on a new ticket access type to allow users to access suspended tickets in addition to their regular ticket access. This will be launched in early Q3.

  • Alina Wright
    Zendesk Product Manager

    Anastasia Kachanova - thanks so much for this feedback, it's definitely something we're considering revising. Can you share more about the type of role in your organization that you'd like to keep access to suspended tickets? E.g. team leads or triage. Thank you!

  • Anastasia Kachanova

    Hi Alina,

    In our organization we use custom roles. Access to suspended tickets should be given to Shift Managers. So, in our case best option is to have another checkbox under Custom Role setup called "Suspended tickets", like this we will be able to give this permission per custom role.

  • Manon Zoer

    Hi guys, 

    Is there an update on this topic. We experience the same 'problem' as Anastasia and would like to have it solved. 


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