Favorite Macros
I would love to see an feature added that, at our organizations discretion to enable the option, allows users to select "Favorite" macros that appear at the top of the list (something like the most used that currently appear, but user specified rather than AI determined).
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Commentaire officiel
Thanks for your idea! FYI, we have two features right now that are similar but with some differences:
- Most Used: this is based on an agent's individual usage and shows their top 5 most frequently used. This sounds similar to your request, albeit it's automated, not a manual process.
- Suggested Macros: this is account-wide and trained by AI based and recommends up to 3 applicable macros suitable for that ticket.
Both can be separately turned on/off for the whole account.
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Yea, we currently use both but neither is really as ideal as allowing our agents to hand pick their most used macros.
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