Recherches récentes

Pas de recherche récente

Ability to translate the subject field of tickets

image avatar

Juliane Knobloch

Zendesk Luminary

Publication le 19 janv. 2023

The Google Translate bar in Agent Workspace only translates ticket comments, nothing else. Our channels are email and web form (not messaging) and so all our tickets have a subject field that contains information provided by the customer. If the ticket is in a language that the agent doesn't speak, the Google Translate bar is basically useless because the agent can only translate part of the information provided by the customer.

2

1

1 commentaire

Date
    image avatar

    Permanently deleted user

    Zendesk LuminaryCommunity Moderator

    +1 to this

    We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well. 

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication