We'd love the ability to separate out the Admin Center setting to set comments as public or private by default at the group level rather than the instance level.
Situation: Some groups have different preferences. There is currently only an instance wide setting for either public or private.
Business need: We service both internal and external customers and have several groups within a mutli-brand instance that cover different business groups. Each has their own standards and needs. This setting could allow for easier adoption of Zendesk by different groups and, for other groups, less clicks for their process.
Current workaround: None, without building a custom app or applying multiple macros to each ticket.
What we'd suggest: Having an easy admin setting that would allow the current instance wide setting to be separated by group (with the ability to add tags to exclude workflows if needed).
Thank you for considering this request!
Vous devez vous connecter pour laisser un commentaire.