Feature Request Summary:
I think it could be a good idea to change the toolbar appearing on a ticket to a button instead of a toolbar.
This will utilize the space that is already reserved and stop the toolbar taking up room on the already small ticket window.
Several of our agents use the English layout instead of Danish(our mother tounge):
This causes the auto translate toolbar to appear every time we recieve a ticket with another language than English.
Since we recieve request in several languages it's a good feature, but it's annoying that it takes up space.
So it would be wonderfull if you had the option to choose it to appear as a toolbar or a button.
Business impact of limitation or missing feature:
An annoyance more than a real limitation. It's an extra click thats not needed because we close the toolbar on almost every ticket.
Other necessary information or resources
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