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High Priority customize Chat assign rule
Publication le 02 mars 2023
Assign Chats to
see if the max chat limitation is 5, we automatically assign 5 chats to agent A, then assign 6th to 10th chats to agent B, then assign 11-15th chats to agent C.
assign a specific number to agent A first, when agent A has enough chats, then assign the rest to agent B, agent C
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