Idle Time Between Calls

1 Commentaires

  • Anne Ronalter
    Zendesk Customer Care
    Hello Bonni,

    Currently, there is no option to report on idle time in general.

    I have also found the following post in regards to that topic:
    Calculating agents idle time

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk