Agent ID Available in API when call is not conneceted

Avec réponse
image avatar

Michael Colm Hayes

Publication le 09 mars 2023

Currently, via the API we can not receive the agent ID of the user who made the outbound call when the call is not connected / talk time = 0. This means we have uncompleted data. To be able to report on attempted outbound calls is necessary to create an overview on our agents activity and performance.

0

1

1 commentaire

Date
    Les plus récentes

      Officiel

      image avatar

      Sean Chuang

      Zendesk Product Manager

      Hello, 

      Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration. 

      Thanks,

      Sean

      0

      Officiel

      image avatar

      Sean Chuang

      Hello, 

      Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration. 

      Thanks,

      Sean

      0

      Vous connecter pour laisser un commentaire.

      Vous ne trouvez pas ce que vous cherchez ?

      Nouvelle publication