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Side Conversation assignee update condition

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Annu

Publication le 10 mars 2023

Are there any plans to add a possibility to build triggers for side conversations based on whether a side conversion is updated by an agent, or by the recipient of the side conversation?

The (current user) condition is not working for us, as the ticket is actually updated by System, and not the agent or the person answering to the side conversation.

Would be great to be able to build more triggers than just if a side conversation is created, closed, replied to or reopened.

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    Dan R.

    Zendesk LuminaryCommunity Moderator

    I would like this distinction as well.

    As an adjacent request - being able to filter Current User = (system) would be really helpful.

     

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