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Away status - Notifications

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Vanesa Mircheva

Publication le 10 mars 2023

Hi Team,

The issue on our side is that when an agent set his status to ‘Away’ he continues to receive notifications for incoming chats. This is annoying for the agents who are currently not taking chats – for example, if you are processing e-mails and taking calls, you will keep on receiving sound notifications for each new chat, even though you are not chatting with clients now.

Is there any way to add an option to stop Sound notifications for the chat while you're with status 'Away'? 

Thank you.

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    Isra

    This is really a pain for our team as well. This has not been answered for 18 months! 

    This persistent alert was not the case before moving to Messaging. Further, it doesn't expire unless we go on Invisible!

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