Hey there folks,

This has been a pain point for me for some time now, and periodically I try a few things to see if it works. This never used to work, but does now.

Using ticket_id:12345678 separated by spaces works great in the search tool. I do a lot of filtering with external tooling, and once complete, a formula in Sheets will produce a list you can copy and paste into search to achieve bulk-ish actioning.

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Example search in Zendesk: ticket_id:"12345678" ticket_id:"12345679" ticket_id:"12345680" ticket_id:"12345681"

Would bring up results for 4 tickets, 12345678, 12345679, 12345680, and 12345681

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Example sheets formula: ="ticket_id:"&char(34)&CELL_REFERENCE&char(34)

Where CELL_REFERENCE is a cell containing the ticket ID.

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Just something to note, best to only do 100 at a time as that's the bulk edit limit. Have had success doing this with other things like description:"string in the ticket" etc., but be cautious as there seems to be a character limit for the search box so doing longer strings will have mixed results.