As more and more companies work in a multilingual environment and in several different channels, it is important to communicate to customers in their preferred language.

Due to customers contacting in different channels about the same issue, there is a need to merge tickets often.

Problem lies with the language of the ticket merge notification sent to the end customer.
The language is set as the language with which the agent is using Zendesk.
Not the language of the end customer, or the language of the Zendesk account.

It is time consuming to manually change the notification message(s), or to inform the end customer separately.

Can we expect a change to this so that the ticket merge notification will be automatically set to the end customer's language?