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Notification when a new user register

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Simon Mayr

Publication le 21 mars 2023

Hi guys,

we would like to have an option to send a notification to our agents every time a new user registers or verifies his email address. We need this since we cannot use the organizations domain feature, because our customers can be part of the same organization but involved in different projects and they should not see tickets of other projects. Therefore we need to manually add these users to their respective projects, which is hard without knowing that there is a new user.

Thanks and have a nice day,

Simon

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      Shawna James

      Hey Adrian thanks for your feedback. The best place to post your questions for the Community on Zendesk Support products would be here in our Q&A for support. Alternatively if you are facing a techinical issue I would advise you reach out to our support team who would be delighted to help you resolve your issue. Can I help connect you to them? Let me know and thank you!

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      Adrian Velazquez

      Hi community

       

      i am trying to begin using zendesk software but when i try to register my account, a message of error pops up and doesnt let me continue. It sends me to begin again with the register over and over again. Do you know why is this happening?

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      James Hanley

      Hey Simon,

      Zendesk doesn't send an email notification when a new user is created, however you should be able to achieve your outcome using our platform.

      For low code, admin friendly solution, both the Workato and Tray.io integrations with Zendesk should be able to support your use case. As a note here, you may need a subscription for those tools in order to scale this notification. Here are the Workato docs for their integration and Tray.io's docs for their integration.

      Alternatively, if you have access to a development team, either of the Incremental Users Export or User Created event in Amazon Event Bridge (if your company uses AWS) can be utilized by your developers to build a custom automated notification system.

      I hope this is helpful.

      James

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