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Granular Talk Permissions

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Ollie

Publication le 31 mars 2023

Hi

 

We'd like to allow certain talk roles to be able to update call greetings (out of hours for admins), we know this is available under the Team Lead role currently however this gives access to all Talk Settings other than permissions, we don't want to allow access to all Talk settings as the team aren't/won't be familiar with them. It would be great to have more granular permissions for all product settings and allow us more control over what can be edited by certain users.

Thanks

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    Sean Chuang

    Zendesk Product Manager

    Hello,

    Thank you for your question. Roles and Permissions is something we aim to tackle so it is already on our backlog. While it is not on the 2023 roadmap, it will be assessed for 2024. Thank you for your patience.

    Thanks,
    Sean

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