How to respond to chat (web widget) tickets via mobile app?

1 Commentaires

  • Will Poon
    Zendesk Product Manager

    Hi Phil, 

    Thanks for taking the time to post in our community. 

    In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps, the Support one for dealing with emails and the Chat one to answer live chats. 

    One way to use only the Support app would be to transition your customer off Chat onto Messaging which the Support app handles. 

    I'd be happy to set up some time with you to discuss further if you'd wish.




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