Recherches récentes

Pas de recherche récente

Real-Time Keyword Driven Chat Triggers

image avatar

Rob Lajeunesse

Publication le 27 avr. 2023

We have a use case to be able to identify words during a Messaging conversation and provide real time guidance to our agents in escalations scenarios.  Example would be a customer threatening BBB, or some sort of legal action, that would tag and provide real time guidance to the agent on how to handle.

1

1

1 commentaire

Date
    image avatar

    Nick P

    This would be great! The legacy chat triggers that can fire off of messages don't offer a way to do this with trigger actions, and support triggers don't fire until the chat transcript is saved to the ticket, so we can't do real-time detection.

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication