Wait Times and Queue Spot in Messaging
For our chat experiences, we need to be able to set better expectations in Messaging around agent availability and potential waiting times/spot in the chat queue. This would help customers understand if they want to wait and chat live, or take it async.
We use a ton of offshore resources so we don't have consistent ticket ownership, so this is a critical feature for us.
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我的机器人Messaging进线，要怎么有个驻列等待的资讯给用户看，让用户知道他在等待多少的顺位呢，用户完全不清楚在等的是机器人是真人，体验感差 --->這將幫助客戶了解他們是想等待並實時聊天，還是異步聊天。这对我们很重要，请落实实装此功能，谢谢Zendesk
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