Support App & Agent Worksapce Incompatibility - Unable to continue support ticket started in Chat

1 Commentaires

  • Will Poon
    Zendesk Product Manager

    Hi David, 

    Many thanks for taking the time to write to us. 

    In the mobile app, for Chat tickets, these are supported in the old ticket details UI for Android - Can you go to settings and make sure the 'Try our new agent experience' is set to false. You should then be able to access these chat tickets. 

    Let us know if this resolves the issue and if not, I'll be happy to get the team to investigate further for you.




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