Add zendesk tag to comment on specific tweet

2 Commentaires

  • Arianne Batiles
    Zendesk Customer Care

    Hi Ammar Abdullah,

    I would like to discuss this in detail with you to better understand your workflow. Hence, I have created a ticket on your behalf so we can continue working together. Please check your email for udpates. Thank you!

  • Zobi

    When using Zendesk to gather comments on a specific tweet, adding a tag alone may not be sufficient to retrieve the post from Twitter on the comment ticket created in Zendesk. Here are some steps you can take to address the issue:

    1. Verify Twitter Integration: Ensure that you have correctly set up the integration between Zendesk and Twitter. Double-check the configuration settings, including API keys, access tokens, and permissions, to ensure they are properly linked.

    2. Review Zendesk Ticket Creation: When a comment is made on a specific tweet, a ticket should be created in Zendesk. Make sure that the ticket creation process is configured correctly, including any triggers or automations. Confirm that the necessary ticket fields and tags are properly assigned.

    3. Check Zendesk Comment Formatting: Pay attention to how the comment is formatted when being added to the Zendesk ticket. Depending on the integration setup, the comment may be transformed or modified during the ticket creation process. Ensure that the original tweet content is accurately captured and included in the ticket.

    4. Review Zendesk Search and Filtering: Check the search and filtering capabilities within Zendesk. Make sure you are using the appropriate search queries or filters to retrieve the tickets associated with the specific tweet. Consider using the tweet ID or other relevant identifiers to narrow down the search results.

    5. Contact Zendesk Support: If you have followed the above steps and are still unable to retrieve the tweet comments in Zendesk, it is recommended to reach out to Zendesk's support team. Provide them with detailed information about your integration setup, the specific tweet, and any troubleshooting steps you have already taken. They will be able to assist you in diagnosing and resolving the issue.

    Remember to provide as much information as possible when seeking support, including any error messages or unexpected behaviors observed. This will help Zendesk's support team to better understand the problem and provide a more accurate solution.


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