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Allow URLs and formatting in Proactive Messages
Publication le 23 mai 2023
Feature Request Summary:
Zendesk Support should allow URLs and text formatting in Proactive Messages.
Description/Use Cases:
Proactive Message contains hyperlinks to specific webpages, which are usually of the format
https://website.com/my/webpage/link
Currently, Proactive Messages only allow plain text and any "/" characters will cause the error "Messages can't include scripts". Ideally, URLs will become clickable links. At a minimum, allow "/" characters and pass them as non-special characters so the hyperlinks appear as text in the Proactive Message.
Business impact of limitation or missing feature:
This is critical for our business as our Proactive Messages will announce the release of new software, which is accessible only by website URLs.
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2 commentaire
Arpan Nagdeve
Hey Shaun, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
I wanted to share the exciting news that this feature has already been released! We appreciate your feedback and thank you for being a valuable Zendesk Community member.
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Jonathan
This is definitely a needed requirement. We will be pushing out external links to our clients as a way to get feedback on certain features, but if our clients are unable to click the link this will defeat the whole purpose.
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