Feature Request Summary:
Zendesk Support should allow URLs and text formatting in Proactive Messages.
Proactive Message contains hyperlinks to specific webpages, which are usually of the format
Currently, Proactive Messages only allow plain text and any "/" characters will cause the error "Messages can't include scripts". Ideally, URLs will become clickable links. At a minimum, allow "/" characters and pass them as non-special characters so the hyperlinks appear as text in the Proactive Message.
Business impact of limitation or missing feature:
This is critical for our business as our Proactive Messages will announce the release of new software, which is accessible only by website URLs.
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