Allow URLs and formatting in Proactive Messages
Feature Request Summary:
Zendesk Support should allow URLs and text formatting in Proactive Messages.
Description/Use Cases:
Proactive Message contains hyperlinks to specific webpages, which are usually of the format
https://website.com/my/webpage/link
Currently, Proactive Messages only allow plain text and any "/" characters will cause the error "Messages can't include scripts". Ideally, URLs will become clickable links. At a minimum, allow "/" characters and pass them as non-special characters so the hyperlinks appear as text in the Proactive Message.
Business impact of limitation or missing feature:
This is critical for our business as our Proactive Messages will announce the release of new software, which is accessible only by website URLs.
-
This is definitely a needed requirement. We will be pushing out external links to our clients as a way to get feedback on certain features, but if our clients are unable to click the link this will defeat the whole purpose.
Vous devez vous connecter pour laisser un commentaire.
1 Commentaires