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Ability to arrange chat trigger order

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Krista Zaloudek

Publication le 26 mai 2023

Currently within the chat triggers, we are unable to reorder them within the chat settings trigger page. There are no sections for group chat triggers as there is within the Support trigger settings page.

This does make it challenging to sort/view as an admin. We'd appreciate if this page could have the ability to be manually arranged similar to the support trigger page.

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    Sarah Darmawan

    Zendesk Product Manager

    Hello Krista,

    Unfortunately, there are no plans to allow users to reorder the list of triggers created on Chat. We understand this can be difficult to manage existing triggers.

    We're committed to involving our users in building our product roadmap - we'll keep a lookout for similar requests in community posts.

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