Hi, we noticed that once custom ticket statuses are activated, the Closed tickets basically have two different statuses: they're stating to be both Closed and Solved. This might cause some confusing within the agents, as they are in a view, glimpsing the tickets there, and the closed tickets seem to be solved. Once they open the ticket, or hover over it, then they see it is actually closed, not solved (screenshot below).
This was not an issue before activating custom ticket statuses. We have not edited the custom statuses, so we assume all Zendesk instances behave this way.
Thanks for considering changing this!
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