Current scenario: when an Agent attaches some file, our customers receive a notification via email with the classic attachment (not link, just the attached file).
We have also configured a Trigger when a customer update the ticket and attaches a file, our agentens receive an email with the attached file.
Our goal is our agents not to receive this attachment but still the notification about the ticket update.
With the current Zendesk options this is not possible.
We want to preserve our customers to receive the classic attached file, but, for example, not for our agent's notification: a link could be an option.
This is only possible if we configure "the link" notification to our customers instead the attached file, but we don't want this.
Thanks a lot!
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