Recherches récentes

Pas de recherche récente

Attach Files From Ticket To New Public Reply

image avatar

Andrew Dun

Publication le 08 juin 2023

When sending a Side Conversation email, it is possible to attached files from the ticket. Attachments can be taken from the main ticket and attached to the Side Conversation email.

However, when sending a Public reply, it is not possible to attach a file that is already in the ticket. If you want to follow up on an attachment that has already been sent, it is necessary to upload the attachment again from your local device.

It would be more efficient if the attach files from ticket feature was available in Public replies. 

 

1

1

1 commentaire

Date
    image avatar

    Gregory Destoop

    Hi Support, 

     

    Any update on this?

     

     

    Kind regards,

     

    Gregory

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication