Unsubscribe from Surveys Button/link



Publication le 15 juin 2023

Hi,

Some of our customers are asking to be removed from the survey unfortunately there isn't an "Unsubscribe" option currently in tickets going to end users unless the Agent/Admin manually uses the no_survey tag.

We've recently found out some of our customers are silently leaving us due to the survey after each ticket. Obviously if they don't tell us we don't know but I think having a link/button giving the end user the option to have this tag automatically applied on their profile once the link/button is clicked would be a great feature.
Having this option in a ticket update or in the survey it's self would be great :)

I tried to add a link at the bottom of our tickets going out and it generates a new ticket "Satisfaction/Survey Unsubscribe" and this puts the no_csat & no_survey on the ticket unfortunately not on the end users profile.


Thanks.


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