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Can we search end user with phone and extension number together



Publication le 26 juin 2023

We have use case where company has one direct line and multiple extension, each extension represent different user, how can i search user with extension number ?


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Christopher Kennedy

Zendesk Developer Advocacy

Hi Dinesh,
 
When using the recommended phone number format, the extension is part of the user's phone number.  You can then search users by their full phone number (including extension) with the phone keyword.  Example query phone:+14155551212x123

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where is extension saved in the user profile ? as part of the phone number in the format as you mentioned

 

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Christopher Kennedy

Zendesk Developer Advocacy

Yes the extension is a part of the phone number.

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