Recherches récentes
Pas de recherche récente
Can we restrict the custom ticket status basis the groups/role?
Publication le 04 juil. 2023
Basically I want two agents to have different status available to them (Apart from the default status - New, Open, Pending, Solved).
Is it possible to make the custom status visible/invisible based on user's group/role, or any other paramter?
31
34
34 commentaire
Paul Riscalla
The Zendesk team needs to come reply/close out this thread. This was released as a feature last week and is now doable by limiting ticket statuses to your ticket forms… so as long as each of your groups uses a different ticket form this essentially accomplishes the same thing and allows you to only show relevant statues to agents https://support.zendesk.com/hc/en-us/articles/7755811560346-About-form-ticket-statuses
0
Jennifer Morris
We have over 50 groups wanting different statuses. Do you have an ETA on when the Groups option will be added to this feature?
0
Bruno Gabriel
+1
0
Mark Firman
+1 much needed feature.
0
Susan Goodman
+1
this would unlock value from the custom status' feature for us. Really interested in this.
0
Paul Riscalla
+1 this is a must have
0
Caroline Scott
+1 on this, need to be able to assign specific statuses to specific groups
0
Rob Simms
Any update on this? This would be a fantastic feature for managing multiple user groups workflows separately. It's bad enough we can't delete custom statuses once they're created, having an infinite list of statuses will be a terrible user experience across teams.
0
Cameron Eng
Our team is in need of a feature like this. We have separate groups that use zendesk in different ways and need custom statuses for each
0
Amelia
Any update on this?
0
Vous connecter pour laisser un commentaire.