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We want to route tickets to different ticket groups by their difficulty

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Chaimiao Wu

Publication le 20 juil. 2023

When can this become a condition when creating a trigger? We really need this function

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    Barry Neary

    Zendesk Product Manager

    Hi

    Can you have a trigger with the priority system field as a condition and the action is to assign a group e.g. if priority=high then group = A?

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