How to ban people in Messaging

3 Commentaires

  • Brett Bowser
    Zendesk Community Manager
    This is an awesome tip. Thanks for sharing Victor :)  
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  • Jonathan Griffin

    Great write up!

    Will this still allow a harassing customer to continue to submit live messages? 

    I believe if I read this correct, it's placing a tag on the user. So if they do send in another message, the support agent can see it and put them back in the ban loop?

    The customer would have suspended access from tickets but not messaging?

    Am I interpreting this correct?

    Sidenote: Shocked that having the ability to suspend a person through live messaging isn't already a feature within the rollout originally.

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  • Shawna James
    Community Product Feedback Specialist
    Hi Jonathan, thank you for providing your feedback about suspension here. It has been logged. If, in the future, you would like to make a post about this in our feedback channels which our PM's review and respond more frequently, please make a post here using this template, we would love to hear more from you! 
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