Trigger Based on Assignee User Field

Hi Michael, PM for triggers here. 

Any chance you'd be willing to share more details about your use case? What does the field represent? What action are you taking based on this field? 

I'd like to add the details to our product feedback tool as we consider ways to expand the data available in triggers. 

Thanks! 

Hi Michael! I'm not super familiar with chat but my expectation would be that it works the same way, especially if the chat is converted to a ticket (I'm more familiar with messenger which does convert to a ticket although I don't know offhand if it adds the expected tags). You might want to check in with support and see if this is a bug?

Thanks Mark! That was my thinking as well. Is there a reason why it doesn't work that way for Chat? I can't find any documentation to confirm or deny, but I thought that was indeed the way it worked. 

I would say the best solution here is tags. An agents tags are applied to a ticket they are assigned to. So if the custom field has a tag attached, their tickets should have the same tag, and you can fire the trigger based on that. See - https://support.zendesk.com/hc/en-us/articles/4408881573658-Adding-tags-to-users-and-organizations