Need more tools to setup perfetly the translations in the Bot
Hi!
As the bot generates the translations automatically, some words are not translated the right way, and it could be interesting to have control over some words in order to avoid these bad translations.
In our case, the translations of the word "Review" are bad, and it's a word very used by our customer. It's pretty much as if in the Zendesk bot, the word "Ticket" was translated "Billet", it wouldn't make sense as it's the key word for your business.
Thanks !
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Commentaire officiel
Hi Antoine,
Thanks for the feedback. We are exploring custom translations to give admins greater control over the language of bot messages. At this stage it's sitting on the roadmap for H1 2024
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