Web Widget code changes from Chat to Messaging

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Tristan Pack

Publication le 28 août 2023

Hi there!

We're currently using the classic Web Widget embedded within a Help Centre, the widget script has been rolled out and is working fine. We've customised some of the CSS so the button is more on-brand.

My question is, if we upgrade our widget to support Messaging by ticking 'Turn on messaging for this web widget', will the widget script need to be deployed again or will it remain the same? Will any of the associated classes etc change within the widget?

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