Macros with input options

3 Commentaires

  • Nora Krogoll

    We would appreciate a function like this as well! 

     

    0
  • Shawna James
    Community Product Feedback Specialist
    Hi all, thanks so much for your feedback. This has been logged for our PM team to review. For others interested in this feedback, please share your thoughts via the comments with your use cases or with an upvote. Thank you again for providing your input to us!
    0
  • Kay
    Community Moderator

    For everyone looking at this topic, this feature can be utilised via an app in the Zendesk Marketplace: Macro Suite.

    Agents can have the following prompts

    • Single line
    • Multi line
    • Dropdown / Select
    • Multiselect
    • Datepicker
    • Number
    • Toggle
    • Checklist
    • One Time Secret
    • Synced & Mirror

    0

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