Feature Request - Automatic redaction of attachments upon ticket Close
Hi there!
In some cases, our agents forget to redact attachments that may contain sensitive customer information from tickets after the interaction is complete and the ticket moves to Closed. We would love to see a feature that would allow us to automatically redact attachments on a ticket once it has moved from Solved to Closed.
In cases where an agent forgets to redact manually, this type of feature would serve as a fallback to ensure we are still taking necessary steps to protect sensitive customer information.
Alternatively, a feature that would remind agents assigned to a ticket that files are attached and a redaction may need to occur could be useful.
Thanks for your consideration!
-
Steven Granner In case you are open to consider marketplace apps, you can use the Auto-Remove Attachments app to automatically redact attachments from closed or solved tickets.
-
Thanks, Sorin! We may look into that :)
-
Thank you for your feedback Steven and Sorin for your alternative solution; this has been logged. We appreciate you taking the time to share your thoughts with us. For others interested in this request please express your interest by upvoting this or adding your comments with other use cases here. Thanks again!
Vous devez vous connecter pour laisser un commentaire.
3 Commentaires