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Inconsistent Merge experience

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Brad Allen

Publication le 21 sept. 2023

When merging tickets, the experience is very inconsistent. Sometimes, it shows me the current requester's other tickets. Sometimes, it shows me the last ticket i worked on(probably because i'm multitasking and went away from Zendesk for a few minutes). 

Why not always show me this requester's other tickets? Why the delay on the tickets i've recently accessed(is this similar to the search API delay)?

 

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