Feature Request Summary:
Update the Talk Live Dashboard to account for all inbound call outcomes.
Today, the dashboard doesn't account for all call outcomes, which leaves us uncertain as to what is happening in the system. See the image below for an example:
Business impact of limitation or missing feature:
When our leads look at the dashboard, we cannot account for ~50% of the calls because of this issue. We cannot identify trends of concern in a timely manner. As a result, it makes it hard to trust that we're meeting our goals and targets and lowers our confidence in the Talk platform.
On busy days, having to wait an hour for data to sync to Explore means that we're going to be late to react to any issues, not to mention a potentially large cleanup (ex: an hour's worth of VM tickets)
Other necessary information or resources:
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