Authenticate users in messaging widget when they are logged into the Help Center

4 Commentaires

  • Commentaire officiel
    Mick O'Donnell
    Zendesk Product Manager

    Hi Tatiana & Ethan,

    Thats fair feedback. We are activately working to close this gap in the product so that users who are authenticated in Help Center are automatically authenticated in the Zendesk Web Widget as well. This should provide the help seamless authentication experience that you're looking for, and enable better personalization for the end user as you stated.

    It's not possible to share an expected delivery date for this improvement at the moment, but we are targeting a 2024 delivery. Please continue to follow this thread for updates.

  • Shawna James
    Community Product Feedback Specialist
    Hey Ethan, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
    2
  • Tatiana Christensen

    Hello, it's not clear for me how the zendesk widget bot can offer a personalized experience if the person in the conversation is not authenticated despite being logged on the help center? 

    0
  • Tatiana Christensen

    Thank you, Mick. That's good news.

    I just opened a support case on what we should do in the meantime. Our goal is to be able to set up API flows based on user variables as part of our AI intent pilot. 

    0

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