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Shortcut for External and Internal Message

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Andre Litfin

Publication le 12 oct. 2023

With the new "agent view" the change between "external message" and "internal message" went from a tab-control like layout to a dropdown. Therefore two mouse clicks are necessary while in the past one mouse click was enough the change. Providing a key shortcut would make it easier to switch between internal and external message.

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    Amisha Sharma

    Zendesk Product Manager

    Hello Andre Litfin -  We provide shortcuts to switch between the two.

    Try:

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