I've been playing around with some of the added functionality to lookup fields and custom objects in general. I really like the idea of creating a tree of related tickets and I'm looking for some use cases for my org.
If I have one or more source tickets linked to a related ticket, and I have the related ticket open, how do I see all of the source tickets it's related to?
Ticket A (source) has a lookup field with ticket Z (related) selected.
Ticket B has a lookup field with ticket Z selected.
Ticket C has a lookup field with ticket Z selected.
If I'm looking at ticket A, B, or C, I can see ticket Z in the lookup relationship field.
If I'm looking at ticket Z, I am not able to see tickets A, B, or C.
Maybe I'm missing something?
(layer 1) Employee Onboarding request
(layer 2) Tickets handled by different groups for: Laptop, Software, order home equipment, all related to layer 1 ticket
It was be great to look at the primary employee onboard request and see all of the related tasks associated with it.
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