Viewing related tickets via lookup relationship field

1 Commentaires

  • Oscar Mejias
    Zendesk Customer Care
    Hi Chris,

    You can use the Zendesk API to retrieve lookup relationship data. For example, you can request a list of all tickets related to ticket Z. To learn more, see Retrieving lookup relationship data with the API in the developer docs.

    An example you can call would be something like:

    GET
    https://yoursubdomain.zendesk.com/api/v2/zen:ticket/target_ticket_ID/relationship_fields/ticket_field_ID/zen:ticket

    You should then get a list of all the tickets related to the target ticket. 

    I hope this helps! 
    1

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