Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I would like to have an additional option for agents to request shared macros, so when selecting "knowledge" andthe+sign,it offers "Request new macro" aswell
What problem do you see this solving? (1-2 sentences)
It separates knowledge article requests and macro requests
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This problem happens on a daily basis. This is useful for our business as our agents get submit macro requests and article requests on the same form which affects management of these requests as different admins can set up articles and macros.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes, all macro and article requests are on same form
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Simply offer an option to request a macro
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