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Additional column settings in Admin for macros usage



Publication le 02 nov. 2023

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to have an additional option to add columns on the admin view of macros, so that we can see macro usage quickly for beyond 7 days, e.g. so we can add in 14 days, 30 days, 1 year

What problem do you see this solving? (1-2 sentences) 

Able to view and sort macro usage quickly

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens daily. This is useful for our business admins managing macros and performance

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, via explore as we have added unique tags for each macro to report on macro usage and/or search specific ones used, but explore is very slow in finding tags and doesn't always work

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Simply add options to add columns, specifically different usage date ranges


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