Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I would like to be able to delay WhatsApp messages sent to end users.
What problem do you see this solving? (1-2 sentences)
I use to work at night and I can't to response to WhatsApp messages.
It doesn't matter to send an email at 2AM, but is not a good idea to answer WhatsApp conversations at this time because phone users are going to do the received sound.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This problem happens
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No. I have to wait until morning to do it.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
I was using anther help desk before Zendesk and it was very easy.
It would be a good idea to open as an app called something like "schedule message" on ticket, Choose time to be sent and write the message
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