Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
Currently we have agents working in multiple brands for different clients. It is difficult for them to identify on the spot in which brand they are working when they receive a ticket or they are editing one. It would be helpful if the agent's workspace could be customized by brand to prevent mistakes on this, for instance the background color.
What problem do you see this solving? (1-2 sentences)
Agent's working in multiple brands can easily identify in which brand they're working.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This is an ongoing issue. We have very sensitive clients that request specific custom branded support for their users, and it is very risky if the agent does not identify correctly to which brand they're working at a given moment.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Not at the moment. We might use the custom layouts to change the order of the columns to make a visual impact on the agents, but this is not ideal because it will impact efficiency.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
It would be great if we could customize the workspace color by brand. The color of the workspace is something that is already customizable but for the full instance, it would be useful if it could be set by brand.
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