I am writing to bring to your attention an operational concern that our agents have encountered while working with the ticketing system.
The current placement of the "Hide Panel" button is proving to be disruptive as it interferes with the functionality of the scrollbar. When our agents are engaged in managing tickets, the proximity of the hide panel button to the scrollbar often leads to inadvertent activation. Consequently, this interruption in workflow significantly slows down our agents' productivity.
This issue is particularly pronounced in the context of lengthier tickets where the scrollbar becomes progressively smaller, exacerbating the likelihood of accidental activation of the hide panel button.
We believe that addressing this issue would notably enhance our agents' efficiency in managing tickets. Therefore, we kindly request a review of the user interface design to mitigate this interference between the "Hide Panel" button and the scrollbar, thus optimizing our operational workflow.
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