CSAT EAP break the messaging CSAT setup

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3 Commentaires

  • Viachaslau Skorbezh

    Thanks for sharing! I'll wait until it's fixed

    0
  • Karun Kamal

    Hi there! 

    I read this in the EAP article:

    When you are enrolled in the EAP, you will see a new Customer Satisfaction page in Admin Center to configure the CSAT experience for ticketing channels (Web form, Email, API).

    Its clearly mentioned that only three features are supported with the new CSAT.
    It wont work for now in rest of the places like different web widgets, whatsapp and other channels. I guess we will have to wait for that.

    0
  • TomTom

    The issue was occurring due to our integration with a third-party answer bot. Please close this topic. 

    0

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