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Feature request: Add requester email and org name data to {{ticket.comments_formatted}} placeholder

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Kirill Akimov

Publication le 28 nov. 2023

Hi Team!

When I use placeholder {{ticket.comments_formatted}} in the email notifications, this table is also added after list of comments if the recipient is an agent:

Is it possible to Requester email to that table and Requester Organization name.

The need could be proved by simple use case: in the CC can be mentioned also CSMs of this particular customer and for them is crucial to see the email domain customer uses and organization which he/she comes from.

 

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      Shawna James

      Hey Kirill, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote or entering your use case in the comments below. Thanks again!

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