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Feature request: Add requester email and org name data to {{ticket.comments_formatted}} placeholder
Publication le 28 nov. 2023
Hi Team!
When I use placeholder {{ticket.comments_formatted}} in the email notifications, this table is also added after list of comments if the recipient is an agent:
Is it possible to Requester email to that table and Requester Organization name.
The need could be proved by simple use case: in the CC can be mentioned also CSMs of this particular customer and for them is crucial to see the email domain customer uses and organization which he/she comes from.
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Shawna James
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