Agent Home Improvements

I would like to see the following updates made to Agent Home:

• Talk channel tickets should be included ASAP (Agents can easily miss/forget about assigned Talk tickets/voicemail tickets since they are not included there - such delays will lead to unhappy customers)
• Good, Bad and Solved ticket counts clickable under Ticket Statistics as with the legacy dashboard (this allows agents to easily review those tickets, especially bad rated tickets - part of our process is following up on those so they need to be easy to access)

I understand that views can be created to access these things but that means more time spent navigating elsewhere and lessens efficiency. All of these things should be accessible directly from the Agent Home space.

Looking forward to the improvements!